Spa Etiquette

• As a courtesy to fellow patrons, the use of cellphones is prohibited within the spa.

• To maintain an atmosphere of serenity, we request that you refrain from bringing children into Renew.

• Guests of Renew must be a minimum of 14 years of age.
 
• New guests are required to fill out a New Client Profile upon arrival, as well as clients that have not been able to visit the spa in the past year. Please allow 5-10 minutes extra to your normal arrival time.
 
• Arrive at least 15 minutes early. Tardiness stresses everyone. If you’re late, not only do you inconvenience the staff, you shorten your pampering time.

• Know your modesty limits. Spa therapists are sensitive to privacy issues--to wear or not to wear undergarments is your choice. Our spa can provide disposable undergarments when needed.

• Cancellations require a 48 hours notice.  For multiple service bookings, groups, or parties 72 hour notice is required. If you fail to show, we reserve the right to charge for the full service.

• A credit card number is required to hold any appointment for more than one service or person. Groups or parties, receiving 3 or more services will be required to put down a 50% deposit of the total services to be received as well as 20% for Gratuity on services received. Deposit is non-refundable if proper cancellation not given in alotted time.

• Divulge any health issues. Conditions such as high blood pressure, diabetes, thyroid imbalances, heart conditions, allergies, varicose veins, pregnancy and claustrophobia require special attention.
• We have had many inquiries on acceptable guidelines for gratuities. Normal gratuity is 20 percent of the service rendered. Three services booked as a party or for an individual will automatically incure a 20% Gratuity
 
American Express, Visa, Discover and Mastercard
are accepted
 
© 2011 Renew Day Spa, Inc. All Rights Reserved