Spa Etiquette

• As a courtesy to fellow patrons, the use of cellphones is prohibited within the spa.

• To maintain an atmosphere of serenity, we request that you refrain from bringing children into Renew.

• Guests of Renew must be a minimum of 14 years of age.
 
• New guests are required to fill out a New Client Profile upon arrival, as well as clients that have not been able to visit the spa in the past year. Please allow 5-10 minutes extra to your normal arrival time.
 
• Arrive at least 10 minutes early. Tardiness stresses everyone. If you’re late, not only do you inconvenience the staff, you shorten your pampering time.

• Know your modesty limits. Spa therapists are sensitive to privacy issues--to wear or not to wear undergarments is your choice. Our spa can provide disposable undergarments when needed.

• Cancellations require a 48 hours notice.  For multiple service bookings, groups, or parties 72 hour notice is required. If you fail to show, we reserve the right to charge for the full service.

• A credit card number is required to hold any appointment for more than one service or person. Groups or parties receiving 3 or more services will be required to put down a 50% deposit of the total services to be received.

• Divulge any health issues. Conditions such as high blood pressure, diabetes, thyroid imbalances, heart conditions, allergies, varicose veins, pregnancy and claustrophobia require special attention.

• We have had many inquiries on acceptable guidelines for gratuities. Normal gratuity is 15 to 20 percent of the service rendered. However, gratuities are your option.
 
 
American Express, Visa, Discover and Mastercard
are accepted
 
© 2011 Renew Day Spa, Inc. All Rights Reserved